• 1 hour ticket response
  • 1 hour ticket response

  • We are committed to delivering a prompt and accurate solution to every technical support ticket posted by a client. Our competent client service staff members will examine your query and will think of the most effective option. We offer a 1–hour response time guarantee for all helpdesk tickets. As a matter of fact, our average tech support ticket response time has proven to be twenty minutes.

  • Top quality support service
  • A Topflight Customer Care Service

  • Our customer support team representatives have broad experience in the shared hosting sphere and are proficient enough to find a rapid answer to your problem. If, however, the problem at hand is not within the competence of a technician, the customer support ticket will be sent to a programmer or system administrator for further investigation.

  • Intuitive help center
  • An Intuitive Help Section

  • Built into the Site Control Panel is an easy–to–navigate Help Center section, which offers you various sources of information. You can browse through a routinely updated knowledge base featuring web hosting account administration articles and website management articles, watch the how–to video tutorials or take a peek at our F.A.Q. database.