1 hour ticket response
We are committed to delivering a prompt and accurate solution to every technical support ticket posted by a client. Our competent client service staff members will examine your query and will think of the most effective option. We offer a 1–hour response time guarantee for all helpdesk tickets. As a matter of fact, our average tech support ticket response time has proven to be twenty minutes.
A Topflight Customer Care Service
Our customer support team representatives have broad experience in the shared hosting sphere and are proficient enough to find a rapid answer to your problem. If, however, the problem at hand is not within the competence of a technician, the customer support ticket will be sent to a programmer or system administrator for further investigation.
An Intuitive Help Section
Built into the Site Control Panel is an easy–to–navigate Help Center section, which offers you various sources of information. You can browse through a routinely updated knowledge base featuring web hosting account administration articles and website management articles, watch the how–to video tutorials or take a peek at our F.A.Q. database.
