Tech Support Channels
A One–Hour Support Ticket Response Guarantee
All your help requests will be responded to in maximum 1 hour after the trouble ticket or e–mail has been submitted. If your issue calls for further assistance from a server administrator, we’ll direct the ticket or the email to the person in charge and will leave a comment to notify you that more time will be required for reaching the best solution. And if you order our Administration Services package, any of the server management services included there will be performed whenever you wish.
A Premium Support Service
- We’ll be online for you 24x7 to answer any questions that you may have connected with our Site Control Panel and any of the applications that we have pre–installed on your behalf on the dedicated web hosting server. In case you also require assistance tackling server admin tasks, consider our Administration Services package, which includes data backup storage space, Operating System updates on a weekly basis, server monitoring and rebooting services, plus software installation and troubleshooting procedures.
A User–Friendly Help Section
Each Linux dedicated hosting server includes our free Site Control Panel, which boasts an exhaustive knowledgebase and a group of how–to video tutorials. Whenever you need help working with the Site Control Panel, just click the Help or Videos buttons located in the top right corner.