One-Hour Response Guarantee in Shared Hosting
If you are using any of our shared hosting and you’ve got an enquiry or stumble upon a certain predicament, you can contact us 24/7 by submitting a technical support ticket or by writing an email and we promise that you will receive a response in no more than sixty minutes. In case the issue can be solved, we’ll do it before we get back to you, whilst in case there’s something that you have to do on your end, we will supply you with all the required info – what settings to check, what workable solutions to try out, etc. Normally, you will get an answer within less than half an hour, which implies that waiting around for hours and hours on end or even for more than one day to get help is something out of the question. Our 60-minute reply time guarantee applies to any inquiry that you may have – billing, general or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
Due to the fact that we realize precisely how critical it is to get quick support, we guarantee that you’ll never have to wait for more than an hour to get a response to any trouble ticket that you submit from your semi-dedicated server Control Panel. In fact, you will seldom have to wait around for more than 20-30 minutes and this applies to any enquiry regardless of what its nature is – technical, billing or general. Moreover, our customer and technical support team is available to you 24 hours a day, which is why even in case you post a ticket during national holidays, you’ll invariably receive an immediate reply, which will include the answer to an inquiry, the solution to a predicament or the info required to resolve an issue yourself – in case there is something that you need to do on your end. With us, you won't ever need to waste a whole day awaiting an answer like you would with many other hosting companies.