If you’re a site owner, a problem can always surface and it doesn’t necessarily need to be connected to the hosting service itself. For instance, something might go wrong when you bring an app up to date or some vital data might be modified or erased incidentally. Regardless of what the nature of the problem may be, you will have to contact the client care staff and request them to restore a backup or to help you fix the problem that you’re encountering. How fast they will do that will determine the amount of time that your websites will be down. For some websites like community web portals or shopping portals, an elongated downtime interval often equals lost visitors and cash. Therefore, it’s quite important to use the services of a company that offers not only a good help desk service, but also a well-timed one.

One-Hour Response Guarantee in Shared Hosting

If you are using any of our shared hosting and you’ve got an enquiry or stumble upon a certain predicament, you can contact us 24/7 by submitting a technical support ticket or by writing an email and we promise that you will receive a response in no more than sixty minutes. In case the issue can be solved, we’ll do it before we get back to you, whilst in case there’s something that you have to do on your end, we will supply you with all the required info – what settings to check, what workable solutions to try out, etc. Normally, you will get an answer within less than half an hour, which implies that waiting around for hours and hours on end or even for more than one day to get help is something out of the question. Our 60-minute reply time guarantee applies to any inquiry that you may have – billing, general or technical.

One-Hour Response Guarantee in Semi-dedicated Hosting

Due to the fact that we realize precisely how critical it is to get quick support, we guarantee that you’ll never have to wait for more than an hour to get a response to any trouble ticket that you submit from your semi-dedicated server Control Panel. In fact, you will seldom have to wait around for more than 20-30 minutes and this applies to any enquiry regardless of what its nature is – technical, billing or general. Moreover, our customer and technical support team is available to you 24 hours a day, which is why even in case you post a ticket during national holidays, you’ll invariably receive an immediate reply, which will include the answer to an inquiry, the solution to a predicament or the info required to resolve an issue yourself – in case there is something that you need to do on your end. With us, you won't ever need to waste a whole day awaiting an answer like you would with many other hosting companies.