A live chat is one of the several ways of communication supplied by some web hosting providers as part of their support services. Determined by the service provider, the chat can be used for pre-sales, billing and/or tech assistance. This way of communication is faster than a support ticket and it'll make it much less likely to misunderstand or misspell a word compared to a call with an agent. What's more, when the issue that you have needs some time to be examined and dealt with, you are able to do something different in the meantime instead of just waiting, as you would have to do if you call. You can also use a live chat assistance service for free as long as you have world wide web access even when your web hosting supplier is located in a different country and they do not have a local phone number that you can call.

Live Chat Support in Shared Hosting

As we acknowledge the fact that many situations are easily resolved when you talk with a live person, we offer a live chat service for all of our potential and existing clients. Our chat is available every single day and our customer care representatives will help you with a variety of questions and problems. In case you aren't our customer yet, you'll be able to find out more about our shared hosting plans and the hosting environment in general to be certain that your websites will work properly on our servers. In case you already have an account and you've got some questions or you encounter any kind of troubles with any of our services, you'll be able to get in touch with us through our live chat and we can provide you with the required info or help you troubleshoot the problem. You will have to open a support ticket for certain issues that need more time or the help of a sysadmin, still for a number of common troubles you can receive help right away.

Live Chat Support in Semi-dedicated Hosting

We provide a live chat service that is accessible to all our prospective and current clients. If you're thinking about a new website hosting account, you are able to chat in real time to one of our agents and receive more info about our Linux semi-dedicated services so that you can pick the perfect plan for your websites. In case you already own an account with us, we'll support you timely with general, billing and first-level techissues. Though in some cases you'll have to open a ticket because there are things that cannot be resolved on the live chat, we will be able to assist you with various basic tasks, like installing an email account in an email client or redirecting one domain name to another one. In this way, you'll get prompt support and you'll save plenty of time.