There are several ways in which you can contact the hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you opt for is a support ticket system. It’s the least complicated medium of communication for different reasons. In the event that no support team member is available at the moment and they’re all occupied, a phone call may not be answered, but a ticket will invariably hit home. Additionally, you can copy/paste large bits of information without needing to worry about typos, and in case a specific issue needs more time to be resolved or a number of responses have to be exchanged, all the information will be in the same place, so each party can always see the comments written by the other one. The downside of using tickets to touch base with your hosting company is that they’re typically separate from the web hosting platform, which means that if you have to supply information or to adhere to directions, you’ll need to use no less than 2 different systems and this number can rise in case you want to manage multiple domains. Additionally, a lot of web hosting companies reply to tickets after hours, or even once in every 24 hours, and for you as a customer, this means wasted time while waiting around for a reply.

Integrated Ticketing System in Shared Hosting

The ticketing system that we’re using for our shared hosting isn’t separate from the web hosting account. It is an essential part of our all-in-one Hepsia Control Panel and you’ll be able to visit it at any specific time with just a couple of mouse clicks, without the need to log out of your account. The ticketing system includes a quick-search field, so you can trace virtually any ticket that you’ve already opened, if needed. On top of that, you can read knowledge base articles that are relevant to various problem categories, which you can choose, so you can learn how to tackle a specific issue before you actually post a ticket. The response time is no more than sixty minutes, which goes to say that you can get timely assistance at any specific time and in case our client care team recommends that you do something within your hosting account, you can do it straight away without needing to sign out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

If you’ve opened a semi-dedicated server account with our company and you wish to touch base with our customer support team representatives, you’ll be able to open a support ticket directly from your Hepsia Control Panel instead of using a completely different help desk support platform like you will need to do with the majority of web hosting providers on the market. Our integrated trouble ticket system will enable you to open a new ticket without difficulty and to browse through older tickets using an intelligent search box. Furthermore, you will be able to browse the applicable knowledge base articles that our system will present to you on the basis of the problem category that you choose for your new ticket. You can carry out all of the above-mentioned procedures without leaving your Hepsia Control Panel at any moment, so if you confront any challenge or have a query, you can contact our technicians and fix the problem at hand in no more than one hour via one platform.