24/7 Customer Support in Shared Hosting
All of our shared hosting come with 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring about our web hosting solutions before you make an order or you're a current customer and you have any question or some difficulty, you are able to contact us at any time, which includes weekends and holidays. We have numerous channels to contact us - several phone lines globally for your convenience and live chat support for billing, pre-sales and basic questions; email messages and support tickets for more complex issues or any issues that need longer time to research and resolve. In contrast to many other web hosting suppliers, our trouble tickets have a warranted max reply time of just one hour, which means that regardless of what the issue is, it will be resolved on time and you won't waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server that you choose, you are able to benefit from our 24/7 technical support services even on public holidays. All your web sites will be available constantly and so will we. With many different communication options, you'll be able to select the easiest approach to contact us and find out about our services in case you don't have an account yet, or ask for support in case you are already among our customers. You'll be able to phone us, have a chat with a live representative, send an e-mail or open a support ticket from the Help section of the Hepsia web hosting Control Panel. The previous two options come with 1-hour response time guarantee, though it hardly ever takes more than 20 min to receive assistance regardless of the nature of the trouble. Using our customer and tech support services, we'll be available for you every time you need us, not a couple of days afterwards.
24/7 Customer Support in VPS
In case you have a Virtual Private Server from our company, you'll be able to get in touch with us 24/7 for any server-related issue or fordifferent problems and questions about the pre-installed software your server comes with. In case you haven't purchased your virtual private server package yet, you can find out a lot more about our solutions by giving us a call or by using the live chat service. For more tech problems, you're able to send an e-mail message or open a trouble ticket from your billing Control Panel and you will receive support within a maximum of one hour irrespective of the time of the day, even on holidays and weekends. The typical response time generally does not exceed 30 minutes. If you'd like to have assistance with third-party software, you are able to use the Managed Services upgrade that you can add to every single VPS package and our admins can help you with any installation or troubleshooting issue you have encountered.
24/7 Customer Support in Dedicated Hosting
All of the dedicated server packages that we supply include 24/7 support via several means of communication and with a 1-hour max reply time guarantee. If you want to learn more about the plans or you have some billing or general questions, you can call one of the local numbers that we have around the world or you could use our live chat service and talk to a live representative. For solely tech difficulties which require assistance from a tech support person or an administrator, you're able to open a support ticket from your billing Control Panel or you can send an e-mail, since all of these channels are more appropriate to keep track of a specific problem. The reply time for them rarely surpasses 30 minutes, so you can forget all about having to wait for an entire day to receive assistance. Our support service is available for any kind of server-related matters, which includes the pre-installed software. When you need support for third-party applications, you can consider ordering the Managed Services upgrade that we offer for all packages.